• REFUND & RETURN POLICY

REFUND & RETURN POLICY

Thank you for shopping with [TERMINAX].

We aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Eligibility for Returns

You may request a return if:

  • The product was delivered damaged or defective

  • You received the wrong item

  • The product is unused, unworn, and in original condition

  • The return request is made within [7 / 10 / 14] days of delivery

To be eligible for a return:

  • The item must be in original packaging

  • All tags, labels, and accessories must be intact

  • Proof of purchase (order confirmation or invoice) is required

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Gift cards

  • Customized or personalized products

  • Products damaged due to misuse or improper handling

3. Return Process

To initiate a return:

  1. Email us at [support@yourstore.com] with:

    • Order number

    • Reason for return

    • Clear images of the product (if damaged or incorrect item)

  2. Our team will review your request within [2–3 business days].

  3. Once approved, we will provide return instructions.

Do not send products back without approval, as they may not be accepted.

4. Return Shipping

  • If the return is due to our error (wrong or defective product), we will arrange return pickup or reimburse shipping charges.

  • If the return is due to customer preference (change of mind), return shipping costs may be borne by the customer.

5. Refund Policy

Once we receive and inspect the returned product:

  • You will be notified of approval or rejection of your refund.

  • If approved, refunds will be processed within [5–7 business days].

  • Refunds will be credited to the original payment method.

For Cash on Delivery (COD) orders:

  • Refunds may be processed via bank transfer or store credit.

  • Customers may be required to share bank details securely.

6. Exchange Policy

We offer exchanges only in the following cases:

  • Wrong item delivered

  • Defective or damaged product

Exchanges are subject to product availability.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Allow additional processing time

If the issue persists, contact us at [support@yourstore.com].

8. Cancellation Policy

Orders can be cancelled within [X hours] of placing the order.

Once shipped, orders cannot be cancelled and must follow the return process.

9. Damaged or Defective Products

If you receive a damaged product:

  • Contact us within [48 hours] of delivery

  • Provide clear images or video proof

  • Keep original packaging intact

Failure to report within the specified time may result in rejection of the claim.