• SHIPPING POLICY

SHIPPING POLICY

Thank you for shopping with [TERMINAX]. We are committed to delivering your order safely and on time. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed within [1–3 business days] after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During high-demand periods or sales, processing times may be slightly delayed.

You will receive an order confirmation email once your order is placed and a shipping confirmation email once your order is dispatched.

2. Shipping Charges

  • Shipping charges are calculated at checkout.

  • We may offer:

    • Free shipping on orders above ₹[XXXX]

    • Flat-rate shipping of ₹[XXX]

Any applicable shipping fees will be displayed before completing your purchase.

3. Delivery Timeline

Estimated delivery times:

  • Metro Cities: [2–5 business days]

  • Other Cities & Towns: [4–8 business days]

  • Remote Areas: [5–10 business days]

Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Government restrictions

  • Unexpected operational issues

We are not liable for delays caused by courier partners.

4. Shipping Locations

We currently ship to:

  • All major locations across India

For international shipping inquiries, please contact us at [support@yourstore.com].

5. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email or SMS.

  • You can track your order using the courier partner’s tracking link.

If you do not receive tracking details within the expected timeframe, please contact us.

6. Incorrect Address

Please ensure your shipping address is accurate.

  • We are not responsible for delays or losses due to incorrect or incomplete addresses.

  • If an order is returned due to an incorrect address, re-shipping charges may apply.

7. Failed Delivery Attempts

If delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept delivery

The order may be returned to us. Re-shipping charges may apply.

8. Damaged or Lost Packages

If your package is:

  • Damaged during transit

  • Lost in shipment

Please contact us within [48 hours] of delivery with clear photos (if damaged).

We will investigate and assist with a replacement or refund as applicable.

9. Cash on Delivery (COD)

For COD orders:

  • Please ensure someone is available to receive the package.

  • In case of repeated COD rejections, we reserve the right to restrict COD access for future orders.